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FAQ

Frequently Asked Questions

Get answers to questions about how our service can work for your animal hospital

What is My Vet Services?
My Vet Services is a cloud-based software package for animal hospitals and veterinary clinics.  The service was essential during the public health crisis but also offers features your clients will love at all times.  Give clients the opportunity to see how busy you are from the comfort of their own home.  Let them check in to your clinic, and then take their dog for a walk if there's a wait -- we'll let them know when they'r up next.    Your clients love their smartphones almost as much as their pets, so we let them check-in with their phone and receive text messages from your staff.   This keeps staff off the phones and helps streamline the visit.  Clients will also be able to see their place in line. 
Our service features a unique clinic dashboard that shows them just who's waiting and what they're waiting for.  This mobile friendly list can also be accessed by your other staff including techs or even your doctors.  
 
In addition to the check-in option, My Vet Services allows your clients to request prescription refills online in advance.  These requests show up on your dashboard each day and can be reviewed by your doctor prior to filling. Once filled, we automatically notify your client via e-mail that their prescription is ready for pickup or drop it in the mail.   Still sitting there after a few days? Click a button and they are reminded via another email.
Does this replace our current software?
No!  You don't have to go through the hassle of switching veterinary practice management software. 
 
My Vet Services is a simple and easy to use add-on that will enhance any existing software.  You don't have to hassle with switching to something new, importing records or anything like that.  And since clients enter the data upon check-in, there's no duplicate data entry for you.  We set up the new features and you're off and running in no time with webinar based training provided. 
How much does it cost?
We have a solution for single or multi-clinic locations and have our pricing listed here based on how many locations you'd like to service. 
 
For single clinics it’s just $150 a month with a one-time setup fee of $249.  For companies with 2-9 clinics your price is reduced to only $140 a month per clinic with a one-time setup fee of just $149 per clinic.   
 
Our service includes 5,000 text messages to send to your clients for the month, a number you likely won't even come close to or need overages. We also allow you to view the clinic dashboard on 5 screens simultaneously included in the base price.  E-commerce transactions pay a $.10 per transaction fee but there are no additional monthly fees. 

All setup fees include custom installations and configuration for each location. 
 
If your organization has 10 or more clinics we can provide special discounted rates.  Please schedule an online meeting, or call Tom Hanberg at 562-308-1483 for more information. 
 
Our software includes use for unlimited veterinarians at your clinic, unlimited patients, and unlimited support and web-based training.
 
How can I get a personal demo for my company?
We would be happy to offer you an online demo and discuss how My Vet Services can work for your practice whether you have one or dozens of locations. 
 
To select a time click here.  
 
You can always call us at 562-308-1483 and if our consulting team is available we'd be happy to give you an on the spot demo anytime!
Can the service be customized for my clinic(s)?
Absolutely.  We understand that every clinic is not the same.   We setup each installation of our software specifically for your clinic so if you would like to change the text of a question we ask on the check-in form, want to change messaging options, or just want to enhance an existing feature, we can help. 
 
When we setup your account we'll give you your custom web address, add your logo, input all of your clinic information, etc.   This and certain customization requests are included in our one-time setup fee.  If you have additional customization needs, just ask us for a quote.  
Do you provide training?
Of course!  Our software is simple and easy to use for both your clients and your staff. 
 
We still want to get you started off at 100% from day one so we will schedule an online webinar training session with anyone that would like to participate from your clinics. 
 
We know schedules are hectic, so lunchtime, evening and weekend appointments can be arranged.  You'll be up and running in no time. 
Does your software integrate with eVet Practice, Hippo Manager, ImproMed, etc.?
You don't need to replace your current veterinary practice management software.  We enhance your existing offerings with new features.  Our service is an add-on that works with any software.  And there's no duplicating data entry either.

 

My Vet Services was created by a team of dedicated programmers and animal lovers in response to the COVID-19 coronavirus outbreak and launched in early 2020.   We've been providing services to veterinary clinics for more than two years. 
 
We are already working on additional features post pandemic, including options of integration to other veterinary software practice management systems.  Please contact us to speak with our team about additional integration options. 
Our clinic already has a website. Does this service work for me?
Yes, we can integrate our service easily with your current website and you can  add links to our features for a smooth transition.  We have technical support staff that can happily assist you with any integrations or links at launch time. 
Can this service help me collect payments from our clients? We are not accepting cash.
Yes.   Our service  includes a special payment gateway for collecting payments online through text message.  Some clinics went cashless during the pandemic, and are sticking to it.  If you currently are accepting online payments you can simply text the credit card payment link to your client and they can pay online. You can also send instructions on how to pay with Care Credit or PayPal.  
 
If you're not yet setup with online payments, don't worry.  Our service includes a payment gateway which we will integrate into your client dashboard.   You'll just need an online merchant account which we can help you establish or you can likely use your existing one.   You'll be able to generate and text a customized payment link with their amount due so they can easily pay with Visa, MasterCard or American Express.
 
You can of course continue to just take payments the way you do now, up at the reception counter, but we've found that offering an option to pay from their phone shortens up lines and gives clients another choice to be in and out of your clinic even faster. 
What phone number will my messages to the client be sent from?
When you send a message to your client from our dashboard it will show up on their phone as a regular phone number.
 
You have two options.
 
1) You can have us assign you a random phone number from your area code
 
2) You can use our hosted SMS feature, which allows you to have the messages come through with your regular clinic phone number. This option is great because you don’t even have to change anything with your business phone service at all.  
 
Please note that phone number verification and approval for hosted SMS takes a few extra days to setup. We can get you going with a random number at first to start quickly.
Do I have to sign a contract term? Can I sign one for discounts?
Our services are month to month and you must cancel 5 days prior to your automatic renewal date to avoid the next months charge.   
 
We currently don't have options for long term agreements. 
 
We're pretty sure you and your clients will love our services and you'll want to continue the convenience for years to come. 
 
Please note setup fees are not refundable.  
I love your service! Can I refer someone?
Absolutely.  If you refer someone you and your referral will get a discount of $50 off their first or next billing. 
 
Any referral must mention your name or clinic name on their signup form to get credit.  Please note that no referral credit can be applied after a clinic has already signed up. 
Are you hiring?
Yes, we are.  We are currently looking for animal loving, technology geeking sales representatives to join the Skyhound Internet team in marketing My Vet Services to animal hospitals nationwide. 
 
To apply, visit our company on Indeed or E-mail aesales@skyhound.net for more details.