No! You don't have to go through the hassle of switching veterinary practice management software.
My Vet Services is a simple and easy to use add-on that will enhance any existing software. You don't have to hassle with switching to something new, importing records or anything like that. And since clients enter the data upon check-in, there's no duplicate data entry for you. We set up the new features and you're off and running in no time with webinar based training provided.
Absolutely. We understand that every clinic is not the same. We setup each installation of our software specifically for your clinic so if you would like to change the text of a question we ask on the check-in form, want to change messaging options, or just want to enhance an existing feature, we can help.
When we setup your account we'll give you your custom web address, add your logo, input all of your clinic information, etc. This and certain customization requests are included in our one-time setup fee. If you have additional customization needs, just ask us for a quote.
With 96% of Americans owning a cellphone, apps and the mobile web are becoming a part of everyday life. My Vet Services uses a simple mobile-friendly webpage that your clients can go to for check-in and prescription refill requests. There's no app to download and no accounts to create, so it's quick and easy for your clients.
Our services will streamline your client's visit and keep them informed along the way.
We also can provide window signs (via PDF) that each clinic can download with QR codes for those clients that walk up to your door. Many of our clients create metal (weatherproof) signs for their parking lot. We believe these benefits for the client combined with the popularity of mobile devices will encourage your pet loving clients to participate.
If they don't want to, they don't have to. Your staff can still take phone calls for check-ins or prescription refills. You can even enter their data yourself into the system to easily keep track of all your clients in one place regardless of how they arrived.
Of course! Our software is simple and easy to use for both your clients and your staff.
We still want to get you started off at 100% from day one so we will schedule an online webinar training session with anyone that would like to participate from your clinics.
We know schedules are hectic, so lunchtime, evening and weekend appointments can be arranged. You'll be up and running in no time.
Yes, we can integrate our service easily with your current website and you can add links to our features for a smooth transition. We have technical support staff that can happily assist you with any integrations or links at launch time.
Yes. Our service now includes a special payment gateway for collecting payments online. If you currently are accepting online payments you can simply text the credit card payment link to your client and they can pay online. You can also send instructions on how to pay with Care Credit or PayPal.
If you're not yet setup with online payments, don't worry. Our service includes a payment gateway which we will integrate into your client dashboard. You'll just need an online merchant account which we can help you establish or you can likely use your existing one. You'll be able to generate and text a customized payment link with their amount due so they can easily pay with Visa, MasterCard or American Express.
When you send a message to your client from our dashboard it will show up on their phone as a regular phone number.
You have two options.
1) You can have us assign you a random phone number from your area code
2) You can use our hosted SMS feature, which allows you to have the messages come through with your regular clinic phone number. This option is great because you don’t even have to change anything with your business phone service at all.
Please note that phone number verification and approval for hosted SMS takes a few extra days to setup. We can get you going with a random number at first to start quickly.
Our services are month to month and you must cancel 5 days prior to your automatic renewal date to avoid the next months charge.
If you'd like to sign an annual agreement we are working on a discount plan that will be announced soon.
We're pretty sure you and your clients will love our services and you'll want to continue the convenience for years to come.
Please note setup fees are not refundable.
Absolutely. If you refer someone you and your referral will get a discount of $50 off their first or next billing.
Any referral must mention your name or clinic name on their signup form to get credit. Please note that no referral credit can be applied after a clinic has already signed up.